Simple online process to Start / Stop your services.

Residential Services

To initiate your residential service application click on the link above or scroll down

Commercial Services

To initiate your commercial service application click on the link above or scroll down

Transfer Service

To transfer your existing service click on the link above or scroll down

Stop Service

To stop your existing service click on the link above or scroll down

Residential Services

The City of Carrollton bills monthly for water and sewer and, if inside city limits, trash and drainage.

Fees

  • $75 regular deposit-can be refunded after 1 year of prompt payments or when account closes
  • $15 service fee
  • Additional deposit (if applicable)

Document Requirements

  • State issued Photo ID
  • Lease/Proof of Ownership/Deed/Rental Agreement

What to Expect

  • An email with Confirmation and Reference number
  • Water is turned on Monday-Friday by 5pm
  • If you need service sooner than 2 days please call 972-466-3120 during normal business hours
  • An additional fee may be assessed

Commercial Services

The City of Carrollton bills monthly for water and sewer and, if inside city limits, trash and drainage.

Fees

  • $100 per meter per location that will stay for lifetime of account
  • $15 service fee
  • Additional deposits may be applied for high consumption locations
  • IE Car Washes, Laundry Mats, Apartment Complexes, ETC

Document Requirements

  • Certificate of Occupancy, Settlement Statement, Closing Documents, Deed, Title
  • Photo ID
  • Authorization letter on company letter head giving permission to open account

What to Expect

  • An email with Confirmation and Reference number
  • Water is turned on Monday-Friday by 5pm
  • If you need service sooner than 2 days please call 972-466-3120 during normal business hours
  • An additional fee may be assessed
  • If you are wanting to obtain a portable fire hydrant you will need to come to city hall. 1945 E Jackson Rd Carrollton, TX 75006

Transfer Services

The City of Carrollton bills monthly for water and sewer and, if inside city limits, trash and drainage.

Fees

  • $15 service fee.

Document Requirements

  • Lease/Proof of Ownership/Deed/Rental Agreement

What to Expect

  • An email with Confirmation and Reference number
  • If you need service sooner than 2 days please call 972-466-3120 during normal business hours.
  • An additional fee may be assessed
  • Deposit for previous account will be transferred to new address

Stop Services

The City of Carrollton bills monthly for water and sewer and, if inside city limits, trash and drainage.

Fees

  • No Fees associated with Stop Service.

Document Requirements

  • No supporting documents required.

What to Expect

  • Confirmation and reference number email
  • Water is turned off Monday-Friday by 5pm.
  • Any deposit remaining on account may take up to two months to be sent to forwarding address.

Frequently Asked Questions

Get answers to your questions conveniently right here.

  • When will I see my bill?

    You will receive a water utility bill each month while service is active.
    The timing of your bill will depend on the cycle your service is in. Please ask a representative for more information.

  • Your monthly water bill is due 21 days from the date the bill was created.
    Your bill will state the due date in the upper right hand corner and in the lower right hand corner of the bill.

  • Yes, you can reach out to us by phone or in person and we can setup a 10 day extension.
    If you are having long term difficulty, we can also refer you to local social services that assist customers with utility payments (after meeting their criteria). Please contact us by phone or in person for more information.

  • Typically, your service will not be interrupted for non-payment until a week after the yellow door hanger is delivered. However, during the holidays, this can be shorter or longer.
    Always look at your door hanger as it provides the date service is scheduled for interruption.

  • The yellow door hangers are provided as a courtesy notification that the account is two months past due and will be scheduled for interruption if payment is not received. Your bill is the formal notification of a late balance on the account which is due. Courtesy door hangers do not change the accrual of late fees or subsequent interruption for non-payment.

    Customers are encouraged to contact our office at any time if there is a question about account balances or due dates.